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In this section… How Do We Make Changes That Will Be Sustained? Implementing Change Strategies Staff meeting roles and agenda template WORKSHEET A: Identifying Areas for Improvement WORKSHEET C: Team Meeting Notes WORKSHEET E: Current Process Analysis WORKSHEET F: Root-cause & Fishbone WORKSHEET G: Process Improvement Plan WORKSHEET H: Implementation Strategy WORKSHEET J:
Pilot-Test Evaluation WORKSHEET K: Ongoing Monitoring What
would you like to do next? Find other
related resources available on the Internet Are you
ready to create change?
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Quality & process improvement tools The first step to testing change strategies usually involves forming a plan and assembling a team. Use the tools in this section to develop and test change ideas and then spread “what works” to other appropriate areas, shifts, departments, and/or staff members. How do we make changes that will be sustained? Learn about making sustainable changes using rapid-cycle testing (also known as the Plan-Do-Study-Act or PDSA cycle). Use the worksheet on the last two pages to document notes throughout the rapid-cycle test. PDF (76 KB) Microsoft Word (307 KB) Implementing Change Strategies View this presentation to learn more (or teach more) about using rapid-cycle testing to implement change strategies. PDF (2.0 MB) Microsoft PowerPoint (407 KB) Staff meeting roles and agenda template A guide for running healthcare meetings by assigning team members to various meeting roles. An agenda template for this format is also included. PDF (39 KB) Microsoft Word (174 KB) Plan of action Template A template for writing a plan of action to either create change to improve quality or sustain/reinforce successful strategies. PDF (28 KB) Microsoft Word (29 KB) WORKSHEET A: Identifying Areas for Improvement A worksheet to help identify improvement opportunities and
verify theories with a simple, random-sample chart review. From Rhode Island Quality
Partners, used with permission PDF (43 KB) Microsoft Word (127 KB). WORKSHEET B: Forming a Team Choose and document team members and weekly meeting times using this worksheet. From Rhode Island Quality Partners, used with permission. PDF (43 KB) Microsoft Word (130 KB) WORKSHEET C: Team Meeting Notes Take notes during team meetings using this template. From Rhode Island Quality
Partners, used with permission PDF (30 KB) Microsoft Word (129 KB). WORKSHEET D: Goal Setting Use this worksheet to document short, measurable, and
achievable goals. From Rhode
Island Quality Partners, used with permission. PDF (38 KB) Microsoft Word (125 KB) WORKSHEET E: Current Process Analysis Before making changes to a current process, it is important to
first map out how things are currently done, including all forms and staff
members involved. Use this worksheet
as a guide to map out current processes. From Rhode Island Quality Partners, used with
permission. PDF (46 KB) Microsoft Word (128 KB) WORKSHEET F: Root-cause Analysis & Fishbone Diagram The root cause analysis allows you to identify the “root” of the problem you discover in your process -- where and why the problem exists. Use this worksheet and the cause-and-effect (fishbone) diagram to get to the root cause of the problem. From Rhode Island Quality Partners, used with permission. PDF (43 KB) Microsoft Word (226 KB) WORKSHEET G: Process Improvement Plan Identify a manageable change based on the outcome of root-cause
analysis. From Rhode Island
Quality Partners, used with permission PDF (37 KB) Microsoft Word (124 KB). WORKSHEET H: Implementation Strategy Use this worksheet to explain details surrounding changes in processes and procedures. From Rhode Island Quality Partners, used with permission. PDF (38 KB) Microsoft Word (126 KB) WORKSHEET I: Pilot-Testing Pilot testing gives your team a chance to see how to implement a change on a small-scale. Use this worksheet to assign roles for pilot testing new change strategies. From Rhode Island Quality Partners, used with permission. PDF (28 KB) Microsoft Word (122 KB) WORKSHEET J: Pilot-Test Evaluation Evaluating the pilot test allows your team to organize observations that the team has made through the pilot test. Evaluation also includes collecting data to check whether the change has helped you reach your goal. Use this worksheet to evaluate your pilot-test. From Rhode Island Quality Partners, used with permission. PDF (40 KB) Microsoft Word (132 KB) WORKSHEET K: Ongoing Monitoring Monitoring the implemented change allows your team to evaluate, on an ongoing basis, whether the implemented change has made an impact on overall care delivery. Use this worksheet as a guide for monitoring and evaluating progress. From Rhode Island Quality Partners, used with permission. PDF (46 KB) Microsoft Word (131 KB) |
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To Contact Us E-Mail: ltc@ohqio.sdps.org Provider QIC Line: 1.800.385.5080 Rock Run Center, Suite
100 · 5700 Lombardo Center Drive · Seven Hills, OH 44131 · www.ohiokepro.com Ohio KePRO, the Medicare
Quality Improvement Organization (QIO) for Ohio, is working with committed hospitals, nursing homes, home health agencies, and physicians throughout the state who are
dedicated to the common goal of Continuous Quality Improvement for Medicare
beneficiaries. Publication No. 8001-OH-057-3/2006. This resource was prepared by Ohio KePRO, the Medicare
Quality Improvement Organization for Ohio, under contract with the Centers
for Medicare & Medicaid Services (CMS), an agency of the U.S. Department
of Health and Human Services.
The contents presented do not necessarily reflect CMS policy. |
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